Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to American Body Company. We are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or quote request forms on our website
• Subscribe to our newsletter or marketing communications
• Contact us via phone, email, or other communication channels
• Engage with our services or make inquiries about our offerings

The types of personal information we may collect include:

• Full name
• Email address
• Phone number
• Mailing address
• Company name (if applicable)

2.2 Service-Related Information

When you request a quote or inquire about our services, we may collect additional information relevant to your request, including:

• Vehicle information (make, model, year, VIN)
• Type of service requested
• Description of repair or maintenance needs
• Fleet size and management details (for commercial clients)

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Date and time of your visit
• Device identifiers
• Geographic location (country, city, or region)

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing activity. For detailed information about how we use cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Process and respond to your service requests and inquiries
• Provide accurate quotes for truck and trailer repair services
• Schedule appointments and coordinate service delivery
• Communicate with you about your service status and completion

3.2 Communication

• Respond to your questions, comments, and requests
• Send transactional communications related to your inquiries or services
• Provide customer support and resolve issues

3.3 Marketing (With Your Consent)

• Send promotional emails about our services, special offers, and industry updates
• Display personalized advertisements on third-party platforms
• Conduct surveys and gather feedback to improve our services

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

3.4 Website Improvement

• Analyze website usage patterns to improve user experience
• Monitor and enhance website functionality and performance
• Diagnose and fix technical issues

3.5 Legal and Security

• Comply with applicable laws, regulations, and legal processes
• Protect our rights, privacy, safety, and property
• Enforce our Terms of Service and other agreements
• Investigate and prevent fraud or security breaches

4. Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Company Staff

Your information may be accessed by American Body Company employees, contractors, and authorized personnel who need it to perform their job duties, such as customer service representatives, technicians, and management staff.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email delivery services
• Form processing services (e.g., FormSubmit)
• Website hosting providers
• Analytics providers
• Payment processors

These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to:

• Comply with a subpoena or similar legal obligation
• Protect and defend our rights and property
• Prevent fraud or security issues
• Investigate suspicious activity
• Protect the safety of our customers, employees, or the public

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership.

5. Third-Party Services

Our website utilizes the following third-party services that may collect and process your information:

5.1 Form Submission Services

We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form, your information is sent through FormSubmit's servers to deliver your message to us. FormSubmit's privacy practices are governed by their own privacy policy.

5.2 Google Maps

We embed Google Maps on our website to display our location. Google Maps may collect information about your visit, including your IP address, to provide mapping functionality. Google's data practices are described in their Privacy Policy.

5.3 Cookie Consent Management

We use a cookie consent management system to obtain your preferences regarding cookie usage. This system stores your consent choices in your browser.

5.4 Advertising Platforms

We may use Google Ads and Microsoft Ads to display advertisements. These platforms may use cookies and similar technologies to collect information about your visits to our website and other sites, enabling them to serve personalized ads. Both platforms provide opt-out options:

• Google Ads: Google Ad Settings
• Microsoft Ads: Microsoft Privacy

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage systems and servers

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your browser updated.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we may retain:

• Contact form submissions: Up to 3 years for business records and customer relationship purposes
• Service records: Up to 7 years for warranty and business record requirements
• Marketing email subscriptions: Until you unsubscribe or your account is inactive for 3 years
• Website analytics data: Up to 2 years for trend analysis
• Cookies: Varies by type as described in our Cookie Policy

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access

You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. We will update your records promptly upon verification.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements or ongoing service needs.

8.4 Opt-Out of Marketing

You have the right to opt out of receiving marketing communications at any time. You can:

• Click the "unsubscribe" link in any marketing email
• Contact us directly using the information provided below

8.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.6 Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, machine-readable format and to transmit it to another party.

9. How to Delete Your Data

To request deletion of your personal information, please contact us using the information below. We will process your request within 30 days of receiving a verified request.

Please include the following information in your request:

• Your full name
• Email address associated with your account or inquiry
• Phone number (if provided)
• Specific information you want deleted (or "all personal information")

We may need to verify your identity before processing your request. We will inform you if additional information is required.

10. Cookies and Tracking

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us provide website functionality and analyze usage.

10.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as form submission and page navigation. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website, including which pages are most popular and how users navigate our site.
• Marketing Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior.

10.2 Managing Cookies

When you first visit our website, we display a cookie consent banner allowing you to:

• Accept all cookies
• Reject all non-essential cookies
• Customize your preferences by category

For more detailed information about cookies and how to manage them, please see our Cookie Policy.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Parents or guardians who believe their child has provided us with personal information should contact us immediately using the contact information provided below.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last updated" date
• Notify you via email if you have provided us with your email address
• Display a prominent notice on our website for a reasonable period

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.